Research

This survey report explores the degree to which auto insurance customers interact with their insurer using digital methods and their preferences for using digital methods in the future.

This closed claim study is based on a sample of more than 80,000 auto injury claims paid in 2017 and examines trends in claim patterns, including injuries, medical treatment, claimed losses and payments, the claim settlement process, and attorney involvement.

Smart Home Technology: Many Express Interest, but Cost and Privacy Concerns Slow Adoption, This study finds that nearly half of all homeowners and renters countrywide would consider allowing their insurance company to receive information about the status of their home through a smart home device

This study examines trends in the percentage of uninsured motorists by state and countrywide. This edition of the report updates trends with new data for the period 2013-2015.

This study examines public familiarity with and participation in the sharing economy. Also explored in the report are various insurance-related aspects of the sharing economy.

This study identifies and documents the common and unique factors and conditions underlying rising auto injury insurance claim costs in 12 jurisdictions (Delaware, District of Columbia, Florida, Kentucky, Louisiana, Michigan, Mississippi, Nevada, New Jersey, New York, Rhode Island, West Virginia)

The report explores consumer attitudes and opinions with respect to auto insurance telematics and usage-based insurance (UBI).

This report monitors auto insurance affordability across states and over time using the IRC’s auto insurance expenditure-to-income ratio.

This report examines how often consumers shop for auto insurance, how they go about shopping, the choices made after shopping, satisfaction with the shopping experience, and the use of Internet-based personal technology when shopping for insurance.